Fix My Street is Brussels' acclaimed civic technology platform that enables residents to report infrastructure problems, illegal dumping, damaged roads, broken street lighting and other urban issues directly to the relevant municipal authorities. The platform leverages geolocation technology, photo documentation and automated routing algorithms to ensure that each report reaches the correct department for rapid resolution. Citizens can submit reports via a user-friendly web interface or mobile application, attaching photographs and precise location data that help municipal workers identify and prioritise issues efficiently. Once a report is filed, the system provides real-time status tracking so residents can follow the progress of their submission from acknowledgement through to resolution. This transparency creates a powerful feedback loop between citizens and local government, building trust and encouraging continued civic engagement. The platform also generates valuable open data on urban maintenance patterns, enabling city planners to identify systemic infrastructure weaknesses, allocate budgets more effectively and measure service delivery performance across different neighbourhoods. Fix My Street has been recognised with multiple awards for civic innovation and has served as a model for similar platforms in other European cities. The Brussels Regional Informatics Centre maintains and continuously improves the platform, integrating it with broader municipal workflow systems and geographic information systems. By empowering residents to become active participants in urban management and providing government with structured, actionable citizen feedback, Fix My Street Brussels exemplifies how digital tools can strengthen democratic governance and improve the quality of everyday urban life.
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