The Chatbot für Betroffene von Diskriminierung is a Berlin-based digital project that deploys an AI-powered chatbot to support individuals who have experienced discrimination. The tool provides a confidential, accessible, and low-threshold first point of contact for people who may face barriers to seeking help through traditional channels — whether due to language difficulties, fear of stigmatisation, limited mobility, or unfamiliarity with the legal and institutional landscape. The chatbot guides users through an initial assessment of their situation, provides tailored information about their rights under Germany's General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz, AGG) and relevant Berlin state regulations, and directs them to appropriate counselling services, legal advice centres, and anti-discrimination agencies. Available around the clock and designed to be multilingual and accessible, the chatbot addresses a persistent gap in discrimination support services: many affected individuals do not seek help because they are unaware of available resources or find the process of reporting intimidating. By offering an anonymous, non-judgmental digital entry point, the project lowers the threshold for engagement and increases the visibility of existing support structures. The chatbot is developed using natural language processing (NLP) technology trained on discrimination case data and legal frameworks, enabling it to understand a range of user queries and respond with relevant, accurate information. The project aligns with Berlin's smart city strategy of using digital tools to improve public services and social inclusion, and contributes to the city's broader commitment to anti-discrimination, diversity, and equal opportunity. It demonstrates how conversational AI can be deployed for social good, extending the reach of public services to underserved and vulnerable populations in a major European capital.
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