BSR-App

The BSR-App is a mobile application developed by Berliner Stadtreinigungsbetriebe (BSR), Berlin's municipal waste management company, designed to enhance urban services and citizen engagement in waste management and public cleanliness. The app provides Berlin residents with a comprehensive digital interface to access BSR's services, including personalised waste collection schedules, recycling guidelines, bulk waste pickup booking, and real-time notifications about service changes or disruptions. Users can look up their specific collection days for residual waste, recyclables, organic waste, and paper by entering their street address, ensuring they never miss a collection. A key feature of the BSR-App is its citizen reporting function, which allows users to report overflowing bins, illegal dumping, street cleanliness issues, and other problems directly to BSR with geotagged photos and descriptions. This crowdsourced feedback mechanism enables BSR to respond more quickly to emerging issues and allocate cleaning resources more effectively across the city. The app also provides information about BSR's recycling centres (Recyclinghöfe), including locations, opening hours, and accepted materials, making it easier for residents to dispose of items responsibly. Educational content within the app helps users understand Berlin's waste separation system and adopt more sustainable consumption habits. By digitising its customer-facing services, BSR reduces the volume of phone enquiries and in-person visits while improving service accessibility and transparency. The BSR-App aligns with Berlin's Gemeinsam Digital smart city strategy, which prioritises user-friendly digital public services and data-driven municipal operations. It represents a practical example of how traditional municipal service providers can leverage mobile technology to improve service delivery, citizen satisfaction, and environmental outcomes in a major European city.