Agenda Digitale Roma is the Eternal City's comprehensive e-government programme, providing Rome's 2.9 million citizens with streamlined digital access to over 200 municipal services. The platform transforms the relationship between residents and their city government by replacing time-consuming in-person bureaucratic processes with intuitive online interfaces, reducing queues at municipal offices and making public services available around the clock.
The programme integrates Italy's national digital identity system (SPID), allowing citizens to securely authenticate and access a wide range of services through a single login. These services span building and business permit applications, civil registry procedures, tax payments, social service requests, and real-time tracking of application statuses. A participatory budgeting module enables residents to propose and vote on neighbourhood improvement projects, strengthening civic engagement and democratic participation.
A key pillar of Agenda Digitale Roma is its commitment to digital inclusion. The platform features accessibility tools for people with disabilities, multilingual support reflecting Rome's diverse population, and dedicated assistance channels for residents who are less comfortable with digital technology. Municipal staff receive ongoing training to support the transition from paper-based to digital workflows, ensuring that the back-office transformation keeps pace with the citizen-facing improvements.
The programme also harnesses data analytics to improve service delivery, using anonymised usage data to identify bottlenecks, forecast demand, and allocate resources more efficiently. By digitising and centralising its administrative processes, Rome is not only improving convenience for residents but also increasing transparency, reducing processing times, and lowering operational costs. Agenda Digitale Roma positions the capital as an increasingly competitive player in the European smart city landscape, demonstrating that even cities with complex legacy administrations can achieve meaningful digital transformation.