Overview of the Report
The eGovernment Benchmark Switzerland 2026, produced by Capgemini for Digital Public Services Switzerland using the EU eGovernment Benchmark method, evaluates Switzerland’s digital public service performance against EU standards. The study is publicly available through the Swiss Digital Administration portal.
Benchmark Context and Scope
The benchmark assesses multiple dimensions of e‑government, including e‑identification, pre‑filled forms, and overall digital service maturity. Switzerland is compared with the EU27+CH group, providing a pan‑European perspective on digital public service development.
Key Performance Gaps
Switzerland scores 57.5 points, lagging behind the EU average of 76.6 points. This positions the country at rank 27 among the EU27+CH participants, highlighting a notable digital gap relative to its European peers.
e‑Identification Usage
Generic electronic identification (eID) is usable on only 37.5 % of Swiss public services, compared with an EU average of 82.7 %. This low adoption rate is a central factor in the overall performance deficit.
Pre‑Filled Form Availability
Pre‑filled forms are available on 7.9 % of cantonal services and 4.8 % of city services. These figures illustrate limited automation in routine administrative interactions, further contributing to the benchmark shortfall.
Digital Service Maturity Trends
The report notes a refresh cycle for the benchmark in Q4 2026, indicating ongoing monitoring of digital progress. The data serve as a reference point for policymakers aiming to close the digital divide within Europe.
Implications for Sustainable Housing
While the primary focus is digital public services, the benchmark’s findings have indirect relevance for sustainable housing initiatives. Efficient digital processes can streamline building permits, energy‑performance certifications, and tenant‑landlord communications, thereby supporting greener housing policies across Europe.
Access and Publication Details
The full study is publicly accessible via the URL: https://www.digitale-verwaltung-schweiz.ch/download_file/065bf8fc-a5ba-4132-baea-62085fd57bb2/675. It was submitted automatically by the SCH profile routine and is listed under the “Database Submission” entry dated October 16 2026. The resource is not AI‑generated.